When to take a complaint of customer harassment seriously?

To transform the situation into an issue for HR, the employer must have knowledge of the harassment. Typically, you will learn about a problem when an employee complains or reports it. As with employee complaints about coworkers or supervisors, you should listen to employee complaints about a customer and take them seriously.

What should you do if an employee complains about a customer?

As with employee complaints about coworkers or supervisors, you should listen to employee complaints about a customer and take them seriously. A common reaction is to dismiss the employee’s concerns and protect the relationship with the customer.

When to write a complaint letter to a company?

Writing such letters make the customer feel valued and gives them an assurance that their problems have been heard by the management of the company. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them.

Is there a law against harassing a client?

Federal laws like Title VII of the Civil Rights Act do extend protection of workers from harassment to situations where the harassment comes from clients or customers under certain circumstances. Title VII and Non-Employee Harassment

How to handle harassment complaints in 2021-i-sight?

In 2021, we are living in the era of “Me Too,” “ Black Lives Matter” and other activist movements. People are standing up for their rights, including in the workplace. As an organization, treating every harassment allegation with care is crucial. Receiving allegations of harassment can be jarring.