How do I lodge a complaint with NHBC?

Write to us at our Head Office, NHBC House, Davy Avenue, Milton Keynes, Bucks MK5 8FP. Please address your letter for the attention of our Consumer Affairs Team. How will you investigate my complaint? Your complaint will be investigated by the Consumer Affairs Team.

Who do you complain to about NHBC?

the Financial Ombudsman Service
If you are not satisfied, you have the right to complain to the Financial Ombudsman Service. Resolver will remind you what to do and when. If the builder is a member of the National House Building Council (NHBC), you should be covered for defects found up to 10 years after completion.

How does the National House Building Council work?

We deal with NHBC claims. The NHBC (National House Building Council) are warranty and insurance providers for new homes in the UK. Builders who are registered with the NHBC must meet NHBC quality standards. This is intended to offer purchasers reassurance and confidence when buying a new build.

What to do if you have a dispute with NHBC?

If we’ve been unable to offer you the Resolution Service, or if you disagree with our Resolution Report, you may refer your dispute with the builder to another form of dispute resolution process, such as arbitration or the courts.

What does NHBC do for the housing industry?

With a proven track record of supporting house builders and developers on sustainability and environmental matters, we are ready to help the industry make the requirements of the Future Homes Standard technically and commercially viable. We are also working to deliver positive and lasting change within our own operations.

Is the NHBC authorised by the Prudential Regulation Authority?

Building for tomorrow and our seminars keep you informed and support your compliance with the latest changes to Standards and regulations. NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Who is responsible for a NHBC building defect?

In the first two years, the builder is responsible for fixing any defects caused by its failure to build to NHBC Technical Standards. If the builder fails to do this, or has gone out of business, NHBC will take responsibility to fix the defect.

Do you have to comply with NHBC building standards?

Builders and developers who sell properties with NHBC warranties must adhere to NHBC’s strict standards of construction contained in the NHBC Technical Standards, in addition to complying with Building Regulations in the UK. NHBC inspectors visit building sites at key stages to check compliance with its Technical Standards.