Who are the support staff at Happy housing?

While other vendors make you wait, assign queue numbers or have endless voice-mail menus to discourage callers, HAPPY wants to hear from you. Our friendly support staff is certified in housing management and has real housing authority experience, so we understand your program and your needs.

How to write support emails your customers will love?

Each time someone emails you asking for help, you need to let them know you received their email. It takes away the anxiety of “Did they get my email? Should I send it again?” Hi! We just received your inquiry. We’ll get back to you about your order as soon as possible. For your records, your support ticket number is 1234567.

Is it possible to get support email down to zero?

And if you can answer them faster and easier, then you can get your support email inbox down to zero in no time. Give me a little time now, and I’ll save you a lot of time in the future and help you get your support load under control.

When to write support email when something goes wrong?

One of the most awkward situations you’ll ever have to write copy for is when a customer complains or comes to support for help. These are situations that demand a business to step lightly: respond the wrong way and you’ll escalate the situation, BUT, if you respond well, you have a chance to earn yourself a customer for life.

Who is happy software and what do they do?

HAPPY Software, An MRI Software Company is a major provider of friendly software solutions to housing agencies of every size administering Section 8 and Public Housing programs.