Is it legal to charge restocking fee?
Is it legal to charge restocking fee?
Although state laws vary, restocking fees are generally illegal if: They are being charged in connection with the return of defective merchandise; They exceed 50% of the purchase price of the merchandise; or. The restocking fees are not adequately disclosed to the customer.
What is a fair restocking fee?
A percentage of the price, usually between 15% and 25%, will be forfeited to what is commonly called a restocking fee. These fees normally apply to items returned on buyer’s remorse, not exchanged due to damage or defects.
How do I get my AT restocking fee waived?
If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change. To return phones purchased on att.com, you can visit a nearby AT store or ship back to AT with the prepaid return shipping label.
Is it legal to charge a restocking fee?
Regardless of whether or not restocking fees are being charged for legitimate reasons, many states have rules regarding how customers must be notified about the fees. For example, in New York customers cannot be charged for restocking fees without clear disclosure before the purchase is made.
When to use legal recourse in a business?
Legal recourse is an action taken by a corporation or an individual to remedy a legal difficulty. In business, a customer can make use of legal recourse if they are dissatisfied with the service or products paid for.
Do you have to be notified of restocking fees in New Hampshire?
However, state laws dictate whether or not customers must be notified about these fees prior to purchase. In New York, for example, retailers are required to prominently display their restocking fee policies prior to the point of purchase. New Hampshire, on the other hand, does not require such a notification.
Where do I find the restocking policy on my receipt?
Some retailers only print their policies on the back of their receipts, which are issued after a purchase is made. This does not count as informing customers about the policy before making a purchase. Other states may have their own rules and regulations regarding restocking fees.
Regardless of whether or not restocking fees are being charged for legitimate reasons, many states have rules regarding how customers must be notified about the fees. For example, in New York customers cannot be charged for restocking fees without clear disclosure before the purchase is made.
Legal recourse is an action taken by a corporation or an individual to remedy a legal difficulty. In business, a customer can make use of legal recourse if they are dissatisfied with the service or products paid for.
What are the rules for restocking an item?
Restocking fees must be reasonable and may not be so high as to discourage customers from returning defective merchandise. Additionally, restocking fees must be related to the actual cost of restocking the item.
However, state laws dictate whether or not customers must be notified about these fees prior to purchase. In New York, for example, retailers are required to prominently display their restocking fee policies prior to the point of purchase. New Hampshire, on the other hand, does not require such a notification.