How do I get my local post office investigated?

US POSTAL INSPECTION SERVICE To report mail theft by a non-postal employee, please call 1-877-876-2455 from 8 a.m to 4:30 p.m in all time zones, and select option 5, or visit: Postal Inspection Service Complaint Form.

Can the USPS open my package?

If there is probable cause to believe the contents of a First-Class letter or parcel violate federal law, Postal Inspectors can obtain a search warrant to open the mail piece. Other classes of mail do not contain private correspondence and therefore may be opened without a warrant.

How do Postal Inspectors investigate?

Postal Inspectors investigate any crime with a nexus to the mail. These crimes include mail theft, mail fraud, financial fraud, identity theft, robberies and burglaries of postal facilities, assaults and threats on postal employees, investigations of dangerous and prohibited mails, narcotics, cybercrime and much more.

How long does a USPS investigation take?

Generally speaking, USPS makes claim decisions within 5 to 10 days. The sender or receiver can file the claim, but it must be submitted within 60 days of the shipping date.

Who is responsible if USPS loses a package?

seller
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

How often do postal inspectors investigate mail theft?

Postal Inspectors investigate these crimes and arrest thousands of mail and package thieves each year. Still, there are extra steps you can take to ensure your mail arrives safely at its destination. Follow and share these tips to help protect yourself and others against mail and package theft.

How often is mail stolen from the USPS?

Each year, Americans trust the U.S. Postal Service ® with billions of letters and packages, and the vast majority of those arrive safely at their intended destinations. But there are always thieves who will target the mail. Postal Inspectors investigate these crimes and arrest thousands of mail and package thieves each year.

Is the US Postal Service involved in mail theft?

When it doesn’t, the Postal Inspection Service, the law enforcement arm of the United States Postal Service ®, aggressively investigates mail theft.

Why are postal inspectors important to the USPS?

When a disaster threatens a community, Postal Inspectors and Postal Police Officers play a key role in safeguarding our employees, our facilities, and the mail. Inspector-led emergency response teams are essential to restoring mail service and a sense of normalcy for USPS ® employees and customers.

How do you contact the US Postal Service?

Phone Number: If you need to speak to a live customer service representative at the United States Postal Service (USPS), the best phone number to call is 800-275-8777. This includes tracking lost packages or general questions about something you’ve mailed or a package you are expecting.

How to locate someone through the US Postal Service?

check USPS Tracking ® to see its current status.
Complete a Help Request Form We recommend that you complete our online help request form before you start a missing mail search.
Submit a Missing Mail Search Request

How do you file complaint to USPS?

Contact USPS customer service by email. Go to USPS.com and click on the “Customer Service” link and select “Send us an email.”. Fill out the form and click “Submit.”. In most cases you will receive a response within one to three days. Send the complaint by mail.

How do you contact postal inspector?

How to Contact the U.S. Postal Inspection Service If you believe you’ve been targeted by a scam involving the U.S. Mail, you can get help by contacting your nearest Postal Inspection Service office in one of three ways: Call 1-877-876-2455. Visit to report suspected fraud online. Mail your queries to this address: