Who is FAIS Ombudsman?

Advocate Tshombe
The Office of the FAIS Ombud announced last week that Advocate Tshombe assumed the role of new Ombud for Financial Services Providers effective 1 November 2019.

What is the role and functions of the FAIS Ombud?

The objective of the FAIS Ombud is to consider and dispose of complaints by clients against financial services providers in a procedurally fair, informal, economical and expeditious manner, and by reference to what is equitable in all circumstances.

What is the mission of the FAIS ombudsman?

The mission of the FAIS Ombud is to promote consumer protection and contribute to the integrity of the financial services industry by resolving complaints in a manner that is impartial, economical, accessible and, at all times, equitable.

What is a statutory ombudsman?

Services Providers as defined in the FAIS Act; a person declared by a specific financial sector law to be a statutory. ombud; and a person who has the function, in terms of the rules of an industry ombud scheme, of mediating or resolving. complaints to which the scheme applies.

What does the Ombudsman do in South Africa?

An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or formally address complaints. Here are the available Ombudsman offices in South Africa. This office resolves complaints to do with banking services and products.

How do I get in touch with the Ombudsman?

Complaints about communications

Website: Find your provider and make a complaint.
Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU.
Phone: 0330 440 1614.
Email: [email protected].

Is the Financial Ombudsman Service a free service?

The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.

What are the different types of Ombudsmen in the UK?

There are two types of ombudsman. Some cover the private sector – they handle financial and consumer complaints. Some cover the public sector – they mainly look into complaints about government organisations and public services. Most ombudsmen are members of the Ombudsman Association.

How can I make a complaint to the Ombudsman?

Check the ombudsman’s website to see how to make a complaint – most of them have an online form. You might need to send copies of any paperwork related to your complaint, so it’s a good idea to have it ready. There are two types of ombudsman. Some cover the private sector – they handle financial and consumer complaints.

Is there an ombudsman for the Health Service?

These include: the Parliamentary and Health Service Ombudsman investigates complaints about government departments and some other public bodies – they can also look into complaints about NHS hospitals or community health services

What was the report of the FAIS Ombudsman?

The report, which contains background information on a handful of informal settlements and formal FAIS Ombud determinations, highlights contraventions of the Financial Advisory and Intermediary Services (FAIS) Act and its accompanying Codes that have been tripping up advisers since the Act was promulgated.

What is the mission of the Office of the Ombud for financial services providers?

The mission of the Office of the Ombud for Financial Services Providers (FAIS Ombud) is to promote consumer protection and enhance the integrity of the financial services industry through resolving complaints impartially, expeditiously and economically.

How did the FAIS Ombud work in the Mostert V Landman case?

In the J.C. Mostert v L. Landman matter the Appeal Board ruled against the FAIS Ombud’s determination and referred the complaint back to the Ombud for further consideration.

Can a court quash a Financial Ombudsman decision?

In judicial review proceedings, the Court agreed to quash a Financial Ombudsman Service decision (FOS) (that involved an applicant with cognitive problems) in circumstances where the Ombudsman provided insufficient reasons for departing from the relevant law regarding misrepresentation.