Is it illegal to pressure a car hire company?
Is it illegal to pressure a car hire company?
Pressure selling is illegal in the EU. Yet a quarter of the stories we received related to car hire companies lying and pressuring customers into buying additional insurance at the rental desk. It’s no surprise that Goldcar was the company that was named most often in relation to these tactics.
Which is the best company to hire a car?
Goldcar is the car hire company most likely to hit you with unexpected charges, according to your feedback. Goldcar complaints made up a quarter of all the unexpected charges stories we received. 3. Insurance pressure selling: bullying and lying to customers Pressure selling is illegal in the EU.
What do you need from a car hire company?
You car hire company must provide evidence of any damage and how the repair costs were calculated before charging the customer. Similarly, it should provide an explanation and supporting documentation if unexpected charges are taken from your account.
Who is the parent company of Goldcar car hire?
More than a quarter of the stories you sent us involved the notorious budget brand Goldcar, while a further 15% were about its parent company, Europcar. Here we round up the most common scams according to your feedback.
Pressure selling is illegal in the EU. Yet a quarter of the stories we received related to car hire companies lying and pressuring customers into buying additional insurance at the rental desk. It’s no surprise that Goldcar was the company that was named most often in relation to these tactics.
What do you think of OK rent a car?
We at OK Rent a Car, urge the collaboration of all our customers so that together we can contribute, in a responsible way, to minimizing the spread of the virus and bring about the end of this health crisis. OK Rent a Car. I have resorted to writing a review as I have not been able to contact OK rent a car in any other way.
You car hire company must provide evidence of any damage and how the repair costs were calculated before charging the customer. Similarly, it should provide an explanation and supporting documentation if unexpected charges are taken from your account.
When to complain to a car hire company?
If the company lies to you, or pressures you into making a purchasing decision you would otherwise not have made, or if it fails to provide adequate evidence for charges, or you dispute the evidence, you should complain to the car hire company. If that elicits an unsatisfactory response you can escalate the complaint.