How to report a call to the Shell Global helpline?

Calls and reports over the Helpline are received on behalf of Shell by an independent third party specialist Helpline provider. There are two ways to submit a report: 1. Visit the Global Helpline website. You can fill in a form to submit your query or concern.

What do you need to know about SMS plc?

At SMS we take complaints very seriously, therefore I would appreciate if you could drop me a line with the details of your property and contact details to allow me to investigate your complaint and respond accordingly. Working on behalf of Shell Energy this…

What happens to a report when received by Shell?

Both reporting a concern on the web or by phone will result in a report that is passed to Shell. What happens to a report when received by Shell? Your report is passed to a Regional Coordinator who will assess the report and allocate to a Case Manager to decide the appropriate action.

Where does a shell e-mail address come from?

All communications should originate from a verifiable Shell e-mail address and not from an Internet e-mail address e.g.: hotmail, yahoo etc.

What to do if you receive an email from shell?

If you receive a request to change banking details for payment to Shell, do not respond to the email, click any links in the email, or provide information over the telephone. Instead, send a separate email to or call your Shell representative that you typically work with to confirm whether the request received is legitimate.

Who is the person claiming to be from shell?

An individual claiming to be an employee from a Shell company, its Finance department, or a representative of Shell informs a customer/supplier that there has been a change to Shell’s bank account details.

What do you need to know about shell companies?

Shell Group companies regularly receive calls and emails from members of the public seeking clarification of business propositions, job offers, awards of prizes and monetary grants.

Where are the headquarters of Shell Oil Company?

Approximately 80,000 Shell employees are based in the U.S. Its U.S. headquarters are in Houston, Texas. Shell Oil Company, including its consolidated companies and its share in equity companies, is one of America’s largest oil and natural gas producers, natural gas marketers, gasoline marketers and petrochemical manufacturers.