What should I do if I change my holiday with Thomson?

If you’ve booked one of the following holidays you’ll need to contact us. Booked one of our holidays with another company? You’ll need to go back to the agent you booked with to make changes.

How do I change my booking with Thomson?

If you booked online, you’ll be able to do most of these yourself through your Customer Account or Manage My Booking, otherwise please contact us. Please read through our Terms and Conditions for more details of the charges. Sorry we couldn’t help.

Do you have to pay a fee if you cancel a holiday with Thomson?

You may be charged a fee if you change or cancel your holiday. You’ll be able to see if this applies before you complete your amendment or cancellation. You can also find out what the fees are in our booking conditions.

How do I change or cancel my booking?

If you’re wishing to amend or cancel your booking due to the ongoing situation regarding Covid-19, please click here for the latest information. If you booked in a shop, you should visit or get in touch with the store where you booked or contact us . If you’ve booked one of the following holidays you’ll need to contact us.

How long does it take to cancel a Thomson holiday?

If you want to cancel your booking, or part of it, you should contact us as soon as possible. If you booked online, you can do some of this yourself through your Customer Account or Manage My Booking, otherwise please contact us. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days.

Is the booking incentive part of the refund credit?

The booking incentive value is separate to the refund credit, and is not financially protected under the ATOL scheme, ABTA bonding scheme, or any other scheme.