How do you respond to a disgruntled ex employee email?
How do you respond to a disgruntled ex employee email?
Your quick response is crucial to the situation’s outcome, but sending a reply by email may make the problem worse.
- Read the email carefully.
- Investigate what upset the employee.
- Contact the employee personally to set up a meeting.
- Attend the meeting.
- Present a resolution if you can.
- Follow up with the employee.
What makes an employee disgruntled?
Many times, workers get upset for small reasons like a coworker not helping them on a project, someone stealing their ideas as their own, or not getting a pay increase. Sometimes, an employee may even be disgruntled because of something at home, which is almost completely out of the organization’s control.
How to deal with a disgruntled former employee?
Most people tend to dismiss the ravings of a disgruntled employee until you do not. If you have trouble getting past the poisonous lucre of an ex-employee, reach out directly or through a third party to see if the situation can be resolved. If not, let it go. Move on.
Why are disgruntled employees a problem for a company?
“The problem with disgruntled employees is that they can pose a risk to your company. In addition to providing poor service, thus turning customers off, they may also create a negative working environment, creating stress within the company,” reports American Express.
How to prevent ex employees from ruining your business?
You can prevent ex-employees from lashing out against your business and ruining its reputation well before they even become ex-employees. To protect your own interests, you should have a “prevention plan” in place that will ensure that no employee leaves the company feeling slighted.
What happens when ex-employees damage your reputation?
On one hand, people who read your ex-employee’s online comments may form inaccurate opinions about your business, which could damage your reputation in the marketplace. On the other hand, an ex-employee who damages your reputation can ward off top talent from wanting to join your business in the future.
Most people tend to dismiss the ravings of a disgruntled employee until you do not. If you have trouble getting past the poisonous lucre of an ex-employee, reach out directly or through a third party to see if the situation can be resolved. If not, let it go. Move on.
You can prevent ex-employees from lashing out against your business and ruining its reputation well before they even become ex-employees. To protect your own interests, you should have a “prevention plan” in place that will ensure that no employee leaves the company feeling slighted.
On one hand, people who read your ex-employee’s online comments may form inaccurate opinions about your business, which could damage your reputation in the marketplace. On the other hand, an ex-employee who damages your reputation can ward off top talent from wanting to join your business in the future.
“The problem with disgruntled employees is that they can pose a risk to your company. In addition to providing poor service, thus turning customers off, they may also create a negative working environment, creating stress within the company,” reports American Express.