How do I make a complaint to the bank ombudsman?

The following is the process for lodging an online complaint with the Banking Ombudsman.

Visit ONLINE COMPLAINT.
Select BO office (Banking Ombudsman).
You will be asked to fill Bank name, branch name, Complaint name, Mobile no.
Fill up the form with necessary details and Click “SAVE”

How can the Financial Ombudsman help me?

Financial dispute resolution that’s fair and impartial. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

How long does the Financial ombudsman take to make a decision?

We’re able to give some people an answer within 3 months, but for most, it’s still likely to take us longer than 90 days to give an answer about a PPI complaint. Other types of cases will take longer than 90 days, we’ll write to the customer and business to let them know how long it will take.

Who is the Financial Ombudsman for Halifax Bank?

Halifax is a member of the Financial Ombudsman Service, which offers an independent review service. So, if you’re still not happy with the agreement we have proposed, you can ask the Financial Ombudsman Service to look at your case for free. We can provide details of how to contact the Ombudsman:

How long does it take for Halifax Bank to respond to a complaint?

For all other types of complaint the Financial Conduct Authority (FCA) gives us eight weeks to issue a final response but we will aim to get your complaint resolved well before this deadline. Halifax is a member of the Financial Ombudsman Service, which offers an independent review service.

What do I need to make a complaint to the Financial Ombudsman?

You’ll need the following information to hand to help you complete the complaint form: The name of the financial business you’re complaining about. Dates of correspondence with the business, including the date of its final response. Your account or policy details.

Where can I make a complaint about a claims management company?

If you want to make a complaint about a claims management company (CMC), head to the Claims Management Ombudsman website for more information. If you’re a small business and have a complaint to make about a financial service provider, please see our Financial Ombudsman Service for Small Businesses website to find out how we can help.

Why was I banned from the Financial Ombudsman Service?

After making a service complaint to the financial ombudsman service, the senior manager has banned me from ever using the financial ombudsman service again. It’s a shame as I was representing someone with a terminal illness. This means no one else can help with his complaints now.