How to deal with an angry tenant on the phone?

Spinning things in a positive light takes practice. Let’s say you get a message from an angry tenant. If you feel your blood begin to boil, take some breaths and make sure you’ve calmed down before you engage. When you do return the call, try first affirming your resident and showing compassion.

What’s the best way to deal with an unhappy tenant?

Williamson explains that the first step to successful negotiation with an unhappy customer is very simple: listen to your tenant until they are done talking. Don’t interrupt. Don’t make a peep. Let them finish and never take it personally. Easier said than done, perhaps.

What should I do if my tenant won’t return my call?

If you feel your blood begin to boil, take some breaths and make sure you’ve calmed down before you engage. When you do return the call, try first affirming your resident and showing compassion. Be clear: I understand you’re frustrated. Tell the tenant what you CAN DO for them instead of what you CAN’T. It’s the power of the positive again.

Can a landlord be a threat to a tenant?

While the situation above is an horrifying example of landlord danger, it is more likely that a landlord will encounter hostile behavior from an unhappy tenant. Hostile tenants use intimidation tactics to harass or threaten their landlord in order to keep a security deposit, live rent-free or otherwise violate a lease agreement.

When do you think a tenant has abandoned the property?

Unusual circumstances, such as an extended vacation or business trip, a hospital stay or even jail time can make it seem as if the tenant has abandoned the property when legally they are still in possession as long as they have not broken the lease terms. Mistake #2. Disposing of Personal Property

Why did my tenant want out of the lease?

Or, another possibility is that the tenant simply wanted out of the lease and the rental property and just broke it. We recently came across a property manager from the NYC area who had a very interesting story. His former tenant passed away and her son took over the lease.

What to do if you have a problem with a tenant?

Lawyers have an ethical obligation to follow the law, and cannot encourage a tenant to pursue a course of action that is not justified. Chances are, the attorney will speak to you more respectfully, making it easier to resolve the problem. Ask for information from the attorney in writing.