What businesses does the CGA apply to?

The CGA only applies if you are supplying goods or services to “consumers”. However consumers are defined as individuals, companies, Councils, clubs or other legal entities who acquire goods or services “of a kind that are ordinarily acquired for personal, domestic, or household use or consumption”.

Who deals with the Fair Trading Act?

This Act is administered by the Ministry of Business, Innovation, and Employment.

Does the Consumer Rights Act apply to private sales?

The Consumer Rights Act came into force on 1 October 2015 and covers the purchase of goods, digital content and services including new and used cars from official dealers (it doesn’t apply to private sales) as well as servicing, repairs and maintenance work. Products must be: Of satisfactory quality.

How does the Fair Trading Act protect consumers?

The Act prohibits misleading and deceptive conduct, unsubstantiated claims, false representations and certain unfair practices. It also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe.

What are the Fair Trading laws in QLD?

The QLD Office of Fair Trading administers the QLD Fair Trading Act 1989. See their website for information on business rights and responsibilities. Consumer and Business Services administers the SA Fair Trading Act 1987. It provides businesses with information on fair trading laws, advertising, handling complaints and warranties.

What can a minister do under the Fair Trading Act?

Product safety. The Fair Trading Act gives the Minister of Consumer Affairs the power to ban unsafe products or order their recall. A trader can also be instructed to inform the public why and how the goods are unsafe, offer to repair or replace the goods, or provide refunds.

What can the Fair Trading Commission do for You?

The Commission can investigate traders and take steps to ensure they stick to the rules by either: taking them to court. The Commission can’t act on your behalf about your specific issue. If you can’t resolve the issue with your lender, complain to the lender’s dispute resolution scheme.

What do you need to know about the Fair Trading Act?

The Act also gives you special rights if you buy products or services on layby or by uninvited direct sales, or you buy extended warranties that fall within the FTA’s definitions. If you bought something online from an overseas seller, the Fair Trading Act still applies, but it could be difficult to enforce.

What kind of laws do insurance companies have to follow?

Insurers must comply with standard consumer law eg Consumer Guarantees Act and Fair Trading Act. Most insurers also belong to a professional association, who have their own set of rules — called a code of conduct. other expectations of what it means to be a responsible insurer. act on feedback and complaints.

Can a standard consumer contract be reviewed under the FTA?

Importing products with inaccurate labels. A standard form consumer contract is a contract you accept on a take it or leave it basis — you can’t negotiate the terms. If you think a term is unfair, you can apply to the Commerce Commission under the FTA to have it reviewed.