What do you need to know about utilities disputes?

Utilities Disputes resolves complaints about electricity, gas, water, and broadband installation on shared property. Our service is free, independent, and fair. We’re here to help!

Why are there disputes between gas and electricity suppliers?

It may be that you believe your electricity or gas meter is faulty and producing inaccurate meter readings or you may face challenges when trying to switch gas and electricity suppliers. Knowing where you stand legally when dealing with gas and electricity suppliers and your consumer rights can help you to quickly resolve issues when they arise.

Who is the dispute resolution body for gas?

The AER is the dispute resolution body for access disputes between a user or potential user of a pipeline and the pipeline service provider, under Chapter 6 of the National Gas Law.

How can I dispute my Electric Company Bill?

Typically your bill won’t be considered as in dispute until you call or visit the utility company and specifically tell them that you are disputing your bill. Request a meter reading.

What’s the best way to dispute an electric bill?

Read your bill carefully. Before you call the utility company, read the bill to make sure you understand it. Speak to a utility company customer service representative. Get information together such as your account number and previous bills, and then call the utility company.

What should I know about gas and electricity disputes?

Knowing where you stand legally when dealing with gas and electricity suppliers and your consumer rights can help you to quickly resolve issues when they arise. Which? Legal can help

Why do I have a dispute with my gas supplier?

Gas and electricity complaints. Disputes with your gas or electricity supplier can occur for a number of reasons. It may be that you’ve received an electricity or gas bill that is much higher than you were expecting or you’ve been told that for the past year you’ve been underpaying and now must pay more.

Can you dispute an electric bill in Missouri?

Generally you won’t be at risk for having your utilities shut off if you formally dispute the bill and pay any undisputed amount. For example, your utilities cannot be shut off in Missouri if you legitimately dispute charges either in writing, in person, or on the telephone within 24 hours prior to the date listed on your shut-off notice.