How do I file a claim with Petplan?

Filing a pet insurance claim with Petplan is easy. Just log in to your account via our mobile app or website. From your account you can print a personalized, pre-filled claim form, barcoded for fast processing. Complete and sign the form as directed and email it to us at [email protected].

Does Petplan insurance go up if you claim?

With Petplan, we won’t penalise you for claiming. In fact, we want you to claim if your pet needs treatment. Your policy premium will increase as your pet gets older but what we won’t do is suddenly hike your premium simply because you’ve claimed.

Does Petplan do direct billing?

Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won’t be out of pocket and they’ll even submit the claim on your behalf.

What is covered by Petplan?

Petplan covers the treatment costs for veterinary fees attributed to accidents, injuries or illnesses which may happen to your pet, provided the condition did not occur prior to cover.

How do I add a pet to Petplan?

If you are an existing customer and would like to add a new pet, simply take out a policy online and email our team at [email protected] with both policy numbers, your surname, date of birth, first line of address and postcode and we will update your policies to make sure they both receive the discount!

Can you cancel Petplan at any time?

To cancel your pet policy, contact Petplan at 1.844. 251.5462. If you haven’t submitted a claim, you will receive a full refund when you cancel during the first 30 days of your policy. You may cancel this policy at any time.

How long does it take for Petplan to pay?

Petplan typically processes and pays claims within 14 days.

Can you cancel Petplan insurance at any time?

How do you change your petplan pets name?

If you need to change anything else or want to discuss something with us you can send us a message or call us on 0330 102 6735.

How to make a pet insurance claim with Petplan?

To make a claim, simply complete the relevant claim form, which you can download and print at your convenience. It’s easy to claim with Petplan, however, if there is missing information on your claim form it can cause a delay. If you would like some assistance with the claims procedure please refer to A Guide on How to Complete a Claim Form.

Where can I get pet insurance for my kittens?

Visit any licensed veterinarian in the U.S. or Canada when your cat is sick. For those times when your kitten thinks your shoelace is for dinner. Submit a pet insurance claim online or from your phone with the Petplan app. Because less paperwork is the best kind. Get reimbursed up to 90% of your vet bill.

Can you pay your vet directly with Petplan?

Can Petplan pay my vet directly? Yes, it is possible for Petplan to pay directly the vet if you prefer that option. However, you have to check with your vet that he agrees with that. Your vet can even submit the claim for you through their system.

Can a vet submit an eclaim for a cat?

In most cases if you’re claiming for vet fess your vet can submit an eclaim on your behalf. If you check with your vet and they can’t submit an eclaim, or if you’re claiming for anything else, please head to our Claims page for more information on submitting your claim.

What are the conditions for a pet insurance claim?

*Conditions Apply. Both the treating veterinarian/clinic and Petplan must mutually agree and are happy to proceed with this payment arrangement. Your treating veterinarian/clinic must complete and sign the Direct Payment Section on the claim form to begin this process.

How do I make a claim for a dog?

1. Select one of the following claim forms: 2. Click to view the relevant interactive claim form, simply type in all the information, and save it to your computer. 3. Attach the itemised receipts, vet consultation notes as well as other relevant supporting documentation. You can take a photo with your mobile or scan your supporting documents.

How does Petplan help pay for veterinary bills?

Petplan helps you pay for vet bills for accidental injuries and illnesses. So you can choose the best veterinary care without worrying about the cost. We also offer pre-authorization to give you financial peace of mind before you commit to an expensive treatment.