What are the duties of a 911 dispatcher?

What are the duties of a 911 dispatcher?

The general job duties of a 911 dispatcher include: Receiving incoming telephone calls regarding fire, police and emergency medical services Retrieving and entering data from teletype networks and computerized data systems Contacting emergency response field units to determine their availability for dispatch

What do you need to know about being a 911 operator?

A 911 operator job description will likely be very specific about the knowledge required to adequately perform the job. As such, required knowledge is an important aspect of any 911 dispatcher job description. 911 dispatchers must generally have knowledge in:

How old do you have to be to be a 911 dispatcher?

For most emergency dispatcher positions, candidates must be at least 18 years old, and they must possess a high school diploma or GED. Many agencies require dispatchers to possess a valid driver’s license and to not have any felony convictions.

What kind of training does a dispatcher need?

Upon being hired, most agencies require the completion of a comprehensive training program for dispatchers, which may include classes and on-the-job training. Each agency sets its own standards for training, although most follow state standards. Typical courses within a dispatcher training program often include the following:

What skills are needed to be a 911 operator?

The 911 operator job requires at least a high school diploma and relevant certifications to access. The major qualities you need to succeed on the job include communication, decision-making, and IT skills.

How to become a 911 Operator/Dispatcher?

How to Become a 911 Operator 911 Dispatchers Save Lives Every Day. It is important for the 911 dispatcher to procure the right information from a caller during a time of emergency and crisis. Learn How to Become a 911 Dispatcher in your State Your Game Plan for Becoming a 911 Operator. Needed Skills and Job Requirements for 911 Dispatchers.

What are the education requirements for a 911 operator?

The only education typically needed to become a 911 operator is a high school diploma. In addition, some knowledge of emergency services can be helpful in landing you a position.

What is it like to work as a 911 operator?

Working as a 911 operator is an opportunity to work with police, rescue and fire crews and provide an important service to the public. People who call 911 are often in a state of panic, and a soothing, steady operator can help to calm such a caller and to provide clear instructions until emergency personnel arrives.