What happens if eBay item is damaged in shipping?

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return. To improve your help experience, please sign in to your account.

Does eBay cover shipping damage?

Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers.

What do I do if my item arrived damaged?

4 Things to Do if Your Package Arrives Damaged

Examine the item (thoroughly) As soon as you receive a dented box or open a package only to discover broken merchandise, get to work.
Contact the retailer (quickly)
Unpack the issue (calmly)
Read return policies (proactively)

Are all eBay purchases protected?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

What is the best solution to get away with shipping damage?

2) Get rid of space Filling the empty spaces in a box can be necessary to keep items from moving around during transit. The more tightly packed they are, the less likely they are to break or arrive damaged. It also helps if boxes are stacked against one another without any gaps or space.

How long do I have to return damaged goods?

You have the right to reject your item and get a refund within 30 days of possessing the goods. You could also ask the retailer to repair or replace your item within six months of purchase.

How long do I have to report damaged goods?

Within six months – proving fault is easier. If you return goods before six months and the dispute went to court, it would be for the store to prove the goods weren’t faulty when you bought them. After that, it’s for you to prove they were. So the burden of proof is far easier in under six months.

Who is responsible for shipping a broken item on eBay?

Personally, I ship via UPS when something is heavy, big, and fragile. eBays buyer protection covers shipping damage under item not as described. Basically, the seller is responsible. If they don’t step up and make it right, eBay will make them. Either way, the seller pays for the damaged item.

What to do if item arrives damaged on eBay?

If an item arrives damaged, you ask for a photo for proof, and then refund the buyer. I can’t see your photo, but it appears you received that, so you should have refunded then.

Why did my items arrive smashed on eBay?

They arrived smashed due to poor packing ( also the reason for the rare negative feedback they received). Items were sent parcel post, and postage was not bought through Ebay. So, they were sent uninsured.

Can a seller file an insurance claim on eBay?

There are many Ebay rules that get in the way of a seller’s being able to file an insurance claim. On the worst is that if you ask this buyer to send your item back to you—-the insurance becomes nulll and void! 08-25-2015 07:49 AM

What happens if you send a damaged item on eBay?

In this scam, the buyer then accuses you of sending a damaged item. They may even provide photos of the broken item. Unfortunately for you, the item is a replica of the one you sent. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment.

When to file a claim for a lost item on eBay?

You’ll need to wait at least 7 days after the date the transaction ends to file a claim for a damaged item. You’ll need to wait at least 30 days after the estimated delivery date to file a claim for a lost item. If you shipped multiple items but only one arrived damaged, you may only file a claim for that one item.

What to do if an item is damaged in shipping?

The buyer can accept your offer for a partial refund, request a different amount, or suggest a different solution. You can refund the buyer in the Resolution Center. Item damaged in shipping – who is responsible for the insurance claim?

Can a seller force a buyer to send pictures of damaged items?

Sellers cn NOT force buyers to send pictures of damaged items. And sellers can NOT force buyers to cooperate in any insurance claim the seller might file. There are many Ebay rules that get in the way of a seller’s being able to file an insurance claim.