What should I do if I have multiple orders from Homebase?

Please check the delivery notes from each part of the order to make sure you’re not missing anything. If you have ordered multiple items, they may be delivered by different companies or on different dates. If you still need assistance after checking, please contact our customer service team.

Why are all the Homebase stores closed now?

A Homebase spokesperson said: “The huge demand we saw online while our stores were closed has significantly impacted how quickly we have been able to get orders to our customers and respond to enquiries.

Where do I find delivery information on Homebase?

You’ll find this information on the righthand side of a product page just under the price. If you’ve ordered a number of items, they could come in separate deliveries depending on the courier and delivery windows for each item, so please don’t worry if your order doesn’t all arrive together. The rest will still be coming.

What do you need to know about Homebase?

Homebase helps the busiest businesses manage employee scheduling, time clocks, communication, and more.

When do I get my order from Homebase?

For selected larger items our customer service team, or in some cases our suppliers, will contact you to arrange a suitable delivery date. You will be offered the option to choose a day for delivery that suits you. Costs may vary depending on the day you choose. Next day delivery will be available if you order before 2pm but restrictions do apply.

Why do I get different delivery notes from Homebase?

If the order has been sent in different parcels, then the delivery note will detail the items you can expect to find inside. Please check the delivery notes from each part of the order to make sure you’re not missing anything. If you have ordered multiple items, they may be delivered by different companies or on different dates.

Are there any delivery slots at Homebase?

We’re sorry there are limited delivery slots at the moment while our team are busy catching up with the high demand. All of our stores are open. Our standard delivery service is available on most of our products. Delivery times will be displayed against individual products and your items will arrive within the number of days stated.

Do you have to register your Homebase account?

Once registered, you’ll be taken back to Homebase.co.uk to complete your order. You may be able to complete the order without registering. But we suggest you contact your card issuer to find out more about the service, as you’ll eventually need to register to carry on shopping online.